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Enabling Compliance BCC Emails

If your organization evaluates all outbound email messages for compliance, you can enable compliance BCC emails.

Required Editions

Available in: Salesforce Classic and Lightning Experience
Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions
User Permissions Needed
To enable or disable compliance BCC email: Customize Application

This feature automatically sends a hidden copy of each outbound email message to an email address you specify. Enabling compliance BCC emails prevents users from editing the BCC field on any email and disables their Automatic Bcc setting under My Email Settings.

Note
Note When compliance BCC email is enabled, you can’t use predefined values for the BCC field in the Send Email action.

To enable compliance BCC emails for your organization:

  1. From Setup, enter Compliance BCC Email in the Quick Find box, then select Compliance BCC Email.
  2. Select the Enable checkbox.
  3. Enter your compliance email address.
  4. Click Save.
Note
Note The BCC email is automatically sent to the specified address for any emails your users send. Certain types of system emails, such as password reset, import completion emails, and Experience Cloud site welcome emails are excluded.

See Also