To access emails, events, and contacts from Exchange, Salesforce makes these calls via Exchange Web Services (EWS).
Required Editions
| Available in: Lightning Experience |
| Available with Einstein Activity Capture Standard in Sales in Starter, Pro Suite, Professional, and Enterprise Editions |
| Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition |
| Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions |
| Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions |
| Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions |
Note We’re reorganizing the Einstein Activity Capture documentation. We’re
moving some information around, but we aren’t deleting anything.
Tip For details, visit Microsoft’s support website and search for the calls
mentioned in this article.
| EWS API Call | Description |
|---|---|
| CreateFolder | Creates a folder in Exchange |
| CreateItem | Creates a contact or event in Exchange. The Salesforce record ID is added to the Exchange item properties. |
| DeleteItem | Deletes contacts or events based on the Salesforce record ID |
| FindFolder | Finds a folder in Exchange |
| FindItem | Finds a contact or event based on the given search parameters |
| GetEvents | Accesses information about Exchange events |
| GetFolder | Accesses a folder from Exchange |
| GetItem | Accesses information about a contact or event in Exchange |
| GetServerTimeZones | Returns information from time zone definitions that are available on the Exchange server |
| SyncFolderItems | Returns all changed contacts and events with requested fields |
| UpdateItem | Modifies one or more contact or events with new field data |
Note Microsoft is retiring EWS for Microsoft Office 365 in October 2026. We
recommend upgrading the Microsoft Office 365 authentication from EWS to Microsoft Graph.