---
schema_version: "1"
id: 4216b9b1446fc53b4212aab3676eb568923dcd48771e574ac14ab4b16c568c83
title: Exchange Web Services (EWS)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/activity_capture_ews_api.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.activity_capture_ews_api.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 52bb8e29b0f3e6dcc0a4ea3266b9cb694519737a23444c76dcb62e24494ef9cc
description: To access emails, events, and contacts from Exchange, Salesforce makes these calls via Exchange Web Services (EWS).
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Exchange Web Services (EWS)

To access emails, events, and contacts from Exchange, Salesforce makes these calls via Exchange Web Services (EWS).

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Activity Capture Standard in Sales in <strong>Starter</strong>, <strong>Pro Suite</strong>, <strong>Professional</strong>, and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <strong>Unlimited </strong>Edition, <strong>Einstein 1 Sales Edition</strong>, and <strong>Agentforce 1 Edition</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein for Sales, which is included in <strong>Einstein 1 Sales Edition</strong> and available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement, which is included with Sales in <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Revenue Intelligence, which is available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note We’re reorganizing the Einstein Activity Capture documentation. We’re moving some information around, but we aren’t deleting anything.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_tip.png)

Tip For details, visit [Microsoft’s support website](https://docs.microsoft.com/en-us/exchange/client-developer/web-service-reference/ews-xml-elements-in-exchange) and search for the calls mentioned in this article.

 
| EWS API Call | Description |
| --- | --- |
| CreateFolder | Creates a folder in Exchange |
| CreateItem | Creates a contact or event in Exchange. The Salesforce record ID is added to the Exchange item properties. |
| DeleteItem | Deletes contacts or events based on the Salesforce record ID |
| FindFolder | Finds a folder in Exchange |
| FindItem | Finds a contact or event based on the given search parameters |
| GetEvents | Accesses information about Exchange events |
| GetFolder | Accesses a folder from Exchange |
| GetItem | Accesses information about a contact or event in Exchange |
| GetServerTimeZones | Returns information from time zone definitions that are available on the Exchange server |
| SyncFolderItems | Returns all changed contacts and events with requested fields |
| UpdateItem | Modifies one or more contact or events with new field data |

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note Microsoft is retiring EWS for Microsoft Office 365 in October 2026. We recommend upgrading the Microsoft Office 365 authentication from EWS to Microsoft Graph.

#### See Also

- [Microsoft Graph API](https://help.salesforce.com/s/articleView?id=sales.activity_capture_graph_api.htm&release=264.0.0&type=5 "Starting Spring ’26, Einstein Activity Capture configured to use Microsoft Office 365 is automatically authenticated by using Microsoft Graph. Microsoft is retiring Exchange Web Services in October 2026 for Microsoft Office 365, and Microsoft Graph API replaces Exchange Web Services as a more advanced, secure, and scalable solution. Microsoft Graph exposes REST APIs and client libraries to access data on Microsoft Office 365.")
- [Upgrade Microsoft Office 365 Authentication Method to Microsoft Graph](https://help.salesforce.com/s/articleView?id=sales.eac_ews_graph.htm&release=264.0.0&type=5 "Microsoft is retiring Exchange Web Services (EWS) for Microsoft Office 365 in October 2026. Microsoft Graph API replaces EWS. Upgrade the authentication method of Einstein Activity Capture, Inbox, and Lightning Sync to use Microsoft Graph to avoid service disruption.")