Amazon Web Services (AWS) infrastructure is separate from the main Salesforce instance that powers Einstein Activity Capture services. This AWS infrastructure, called the Activity Platform Hyperforce infrastructure, is the next-generation Salesforce infrastructure architecture for public cloud, where Salesforce services run.
Required Editions
| Available in: Lightning Experience |
| Available with Einstein Activity Capture Standard in Sales in Starter, Pro Suite, Professional, and Enterprise Editions |
| Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition |
| Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions |
| Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions |
| Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions |
Salesforce hosts your Activity Platform Hyperforce infrastructure based on the region of your Sales or Service instance. For the Europe, the Middle East, and Africa (EMEA) region, Salesforce hosts the infrastructure in Germany. For the Australia and New Zealand (ANZ) region, it's hosted in Australia. For all other regions, it's hosted in the United States.
When you turn on Einstein Activity Capture in Salesforce, the Einstein Activity Capture service starts running on Activity Platform Hyperforce infrastructure servers. Then, when users connect their email mailboxes to Salesforce with the appropriate permissions, their mailbox connects to Activity Platform Hyperforce infrastructure. The Activity Platform Hyperforce infrastructure servers then make network calls to email services such as Google, Microsoft Exchange, or Microsoft Office 365.
Additional information about geographies for customer data storage for Sales and Service is available in the Infrastructure and Sub-processors documentation.
The Activity Platform Hyperforce infrastructure also powers Sales Engagement, Salesforce Inbox, and Einstein Conversation Insights services.