You can prevent event data from being used by Einstein Activity Capture. Make sure that you understand the effects of disabling events.
Required Editions
| Available in: Lightning Experience |
| Available with Einstein Activity Capture Standard in Sales in Starter, Pro Suite, Professional, and Enterprise Editions |
| Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition |
| Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions |
| Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions |
| Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions |
Note We’re reorganizing the Einstein Activity Capture documentation. We’re
moving some information around, but we aren’t deleting anything.
- To stop users’ event data from moving between Salesforce and the connected account in all directions, add them to an Einstein Activity Capture configuration with events disabled.
- When you disable events, here’s what happens to events.
- Event data isn’t synced between Salesforce and the connected account.
- Event records aren’t created in Salesforce.
- Events aren’t added to the activity timeline of related Salesforce records. Previously captured events remain on the timeline.
- Events aren’t included in the Activities dashboard.
- Event data isn’t available to Einstein features.
- For non-Inbox users, event data isn’t stored on Hyperforce and Amazon Web Services (AWS). Previously captured events remain on Hyperforce and AWS.
- For Inbox users, event data is still stored on Hyperforce and AWS. The event data is used for Inbox productivity features.
- If a user is using more than one email account to capture events and is in an event-disabled configuration, events from all their accounts stop being captured.
- If you re-enable events, we don’t go back and capture events from the time when event capture was disabled. Events that were created or updated in the Microsoft or Google calendar, regardless of when, are synced to Salesforce. If a user’s account is connected or reconnected after events is re-enabled, we capture a certain amount of past event data. For details, see Data Retention and Deletion.
- If you use Salesforce Meetings and disable events, the Meeting Digest doesn’t show the enhanced attendee list or intelligent insights for synced events.