You can prevent contact data from being used by Einstein Activity Capture. Make sure that you understand the effects of disabling contacts.
Required Editions
| Available in: Lightning Experience |
| Available with Einstein Activity Capture Standard in Sales in Starter, Pro Suite, Professional, and Enterprise Editions |
| Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition |
| Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions |
| Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions |
| Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions |
Note We’re reorganizing the Einstein Activity Capture documentation. We’re
moving some information around, but we aren’t deleting anything.
- To stop users’ contact data from moving between Salesforce and the connected account in all directions, add them to an Einstein Activity Capture configuration with contacts disabled.
- When you disable contacts, here’s what happens to contacts.
- Contact data isn’t synced between Salesforce and the connected account.
- Contact records aren’t created in Salesforce.
- Contact data isn’t available to Einstein features, such as Email Insights and Recommended Connections.
- Contact data isn’t stored on Hyperforce or Amazon Web Services (AWS). Previously captured contact data remains on Hyperforce and AWS.
- If a user is capturing contact data with more than one email account and is in a contact-disabled configuration, contacts from all their accounts stop being captured.
- If you re-enable contacts, we don’t go back and capture contacts from the time when contacts were disabled. We sync new and updated contacts.