---
schema_version: "1"
id: 41a64d8079683c1e5f139f3ec08b3371122492f8da089264c77827471f635475
title: Considerations for Disabling Contacts in an Einstein Activity Capture Configuration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/aac_considerations_disable_contacts.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.aac_considerations_disable_contacts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b1bd67bfc4be7f64845710152232390655553fb3f7f6a432a733e65809893d2a
description: You can prevent contact data from being used by Einstein Activity Capture. Make sure that you understand the effects of disabling contacts.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Considerations for Disabling Contacts in an Einstein Activity Capture Configuration

You can prevent contact data from being used by Einstein Activity Capture. Make sure that you understand the effects of disabling contacts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Activity Capture Standard in Sales in <strong>Starter</strong>, <strong>Pro Suite</strong>, <strong>Professional</strong>, and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <strong>Unlimited </strong>Edition, <strong>Einstein 1 Sales Edition</strong>, and <strong>Agentforce 1 Edition</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein for Sales, which is included in <strong>Einstein 1 Sales Edition</strong> and available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement, which is included with Sales in <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Revenue Intelligence, which is available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note We’re reorganizing the Einstein Activity Capture documentation. We’re moving some information around, but we aren’t deleting anything.

- To stop users’ contact data from moving between Salesforce and the connected account in all directions, add them to an Einstein Activity Capture configuration with contacts disabled.
- When you disable contacts, here’s what happens to contacts.
    - Contact data isn’t synced between Salesforce and the connected account.
    - Contact records aren’t created in Salesforce.
    - Contact data isn’t available to Einstein features, such as Email Insights and Recommended Connections.
    - Contact data isn’t stored on Hyperforce or Amazon Web Services (AWS). Previously captured contact data remains on Hyperforce and AWS.
- If a user is capturing contact data with more than one email account and is in a contact-disabled configuration, contacts from all their accounts stop being captured.
- If you re-enable contacts, we don’t go back and capture contacts from the time when contacts were disabled. We sync new and updated contacts.

#### See Also

- [Define Which Data to Capture Through an Einstein Activity Capture Configuration](https://help.salesforce.com/s/articleView?id=sales.aac_setup_create_configuration.htm&release=264.0.0&type=5 "Configurations determine which data gets captured and how it flows between Salesforce and your connected account. You create one configuration during the initial setup and you can add more to customize data capture and sync behavior for specific users or profiles. By default, Einstein Activity Capture syncs events and contacts bi-directionally, though you can edit these settings at any time.")
- [Contacts and Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_contact_sync_parent.htm&release=264.0.0&type=5 "Discover how Einstein Activity Capture handles your contact data after it’s captured.")
- [Permission Sets](https://help.salesforce.com/s/articleView?id=platform.perm_sets_overview.htm&type=5&language=en_US)