Upgrade a Contactless User to a Community License

Upgrade contactless users with an External Identity license to a community license to give them more access to your Experience Cloud sites. To upgrade a contactless user, you must first assign the user a contact.

Required Editions

Available in: Salesforce Classic and Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions

User Permissions Needed
To add a contact to a contactless user:	Manage User OR Manage External User OR Edit Self-Service User

Note The contactless users feature is available only with the External Identity license, which enables access to the Salesforce Customer Identity product.

To add contact information to a contactless user, update the user’s record with Apex, SOAP API, Bulk API, or Bulk API 2.0.


    Account a = [SELECT Id FROM Account WHERE Id = '001xx000003DIyf'];
    Contact c = new Contact();
    c.FirstName = 'Sarah’;
    c.LastName = 'John';
    c.AccountId = a.id;
    insert c;
    User u =  [SELECT Id FROM User WHERE Id = ‘005xx000001TLlf’];
    u.ContactId=c.id;
    update u;

To upgrade to a community license, from Setup, enter Users in the Quick Find box, then select Users.
Next to the user you want to upgrade, click Edit.
Select a community license and profile for the user.
Optionally, specify a new profile and role.
Save your changes.