---
schema_version: "1"
id: 918bd4e25a6d82c56dfdb15804ba8c0e5d711443f8a39609d0b966ba556a4169
title: Upgrade a Contactless User to a Community License
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/users_contactless_users_upgrade_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.users_contactless_users_upgrade_users.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bd1c8aa3bb8f1554c0c2cfb6da77f40975e3f20a3707bdbf4529f275d3874867
description: Upgrade contactless users with an External Identity license to a community license to give them more access to your Experience Cloud sites. To upgrade a contactless user, you must first assign the user a contact.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Upgrade a Contactless User to a Community License

Upgrade contactless users with an External Identity license to a community license to give them more access to your Experience Cloud sites. To upgrade a contactless user, you must first assign the user a contact.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d63097e72">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d63097e72 ">To add a contact to a contactless user:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d63097e72 ">Manage User OR Manage External User OR Edit Self-Service User</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-access-264-0-0-production-enus/a92be132-3cbc-412a-9262-130636120c14/images/icon_note.png)

Note The contactless users feature is available only with the External Identity license, which enables access to the Salesforce Customer Identity product.

1. To add contact information to a contactless user, update the user’s record with Apex, SOAP API, Bulk API, or Bulk API 2.0.
    
    ```
    
        Account a = [SELECT Id FROM Account WHERE Id = '001xx000003DIyf'];
        Contact c = new Contact();
        c.FirstName = 'Sarah’;
        c.LastName = 'John';
        c.AccountId = a.id;
        insert c;
        User u =  [SELECT Id FROM User WHERE Id = ‘005xx000001TLlf’];
        u.ContactId=c.id;
        update u;
       
    ```
2. To upgrade to a community license, from Setup, enter Users in the Quick Find box, then select **Users**.
3. Next to the user you want to upgrade, click **Edit**.
4. Select a community license and profile for the user.
5. Optionally, specify a new profile and role.
6. Save your changes.