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Update Sharing Settings for Drop In Appointments

To manage and attend drop-in appointments, update the organization-wide default sharing settings.

Required Editions

Available in: Lightning Experience.
Available in: Enterprise and Unlimited Editions
  1. From Setup, in the Quick Find box, enter Sharing Settings, and then select Sharing Settings.
  2. Click Edit for Under Organization-Wide Defaults.
  3. Select these permissions.
    Object Default Internal Access
    Lead Public Read/Write/Transfer
    Service Appointment Private
    Service Resource Public Read/Write
    Service Territory Public Read/Write
    Shift Private
    Waitlist Public Read/Write
    Work Type Public Read/Write
    Work Type Group Public Read Only
  4. Save your changes.