Salesforce Scheduler Troubleshooter can return these reasons when validating objects and related objects.
| Object Name | Related Object Name | Validation Column Header | Description |
|---|---|---|---|
| Service Resource | — | Service Resource Active | Indicates whether the service resource is active. |
| — | User Active | Indicates whether the user associated with the service resource is active. | |
| — | License Available | Indicates whether the user associated with the service resource has a Permission Set License (PSL). | |
| — | Skills Available | Indicates whether the service resource has at least one skill assigned. | |
| — | Skills Expired | Indicates whether all skills of the service resource have expired. | |
| Service Territory | — | Service Territory Active | Indicates whether the service territory is active. |
| — | Work Type Available | Indicates whether the service territory has at least one associated work type. | |
| — | Member Available | Indicates whether the service territory has at least one associated service territory member. | |
| Work Type Group | — | Work Type Group Active | Indicates whether the work type group is active. |
| — | Default | Indicates whether this is the default work type group. | |
| Service Territory | Service Resource | Primary Member | Indicates whether the service resource is the primary service territory member for the selected service territory. |
| Valid Membership | Indicates whether the service resource’s membership is valid for the selected service territory. | ||
| Service Resource | Work Type | Work Type Skill Match | Indicates whether the work type and service resource’s skill match. |
| Work Type Skill Level Match | Indicates whether the work type and service resource’s skill and skill level match. | ||
| Work Type | Service Resource | Service Resource Skill Match | Indicates whether the service resource has the required skills for the related work type. |
| Service Resource Skill Level Match | Indicates whether the service resource has the required skill with the minimum skill level required by the associated work type. | ||
| Service Territory | Work Type | Related To Work Type | Indicates whether the service territory’s association exists with the selected work type. |
| Work Type | Service Territory | Related To Service Territory | Indicates whether the work type’s association exists with the selected service territory. |
| Work Type | Work Type Group | Related To Work Type Group | Indicates whether the work type’s association exists with the selected work type group. |
| Work Type Group | Work Type | Related To Work Type | Indicates whether the work type group’s association exists with the selected work type. |