Use these steps when Salesforce Scheduler doesn't show a service territory when users run a flow.
Required Editions
| Available in: Lightning Experience. |
| Available in: Enterprise and Unlimited Editions |
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Ensure that the service territory is active.
For information, see Create Service Territories in Salesforce Scheduler.
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Ensure that a work type that links the user-selected work type group to the
service territory exists.
For information, see How Work Types, Work Type Groups, and Service Territories Work Together.
- Ensure that the address is complete and the data integration rules updated the geolocation information for the service territory.
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Ensure that flow customizations aren’t filtering out the service territory.
Check these attributes of the Select Service Territory component:
- Distance
- Distance Unit
- Filter by Resource IDs
- Service Resource
- Work Type Group
For information, see Flow Screen Component: Select Service Territory.