Let customers check in by scanning a QR code to manage waitlists more efficiently.
Required Editions
| Available in: Lightning Experience. |
| Available in: Enterprise and Unlimited Editions |
| What Can Greeters Do? | What Can Customers Do? |
|---|---|
| Check in a customer to the waitlist | Book an appointment by scanning a QR code |
| Move the customer to the top of the waitlist | N/A |
| Move the customer to the end of the waitlist | Move to the end of the waitlist |
| View the entire waitlist | View their position in the waitlist and track their position in the queue |
| Mark the customer as No-Show | Cancel their appointment |
- Add the Lobby Management QR Code Component to Record Pages
You can add the QR code component to the service territory record page and to the waitlist record page. - Generate QR Codes for Lobby Management
Greeters can generate QR codes for service territories and waitlists. You can also download the QR code for display, printing, and offline use. - Set Up Experience Site for Self Check-In with QR Codes
Create an experience site for your authenticated and unauthenticated users to check in to a waitlist using a QR code. - Scan the QR Code on Your Mobile Device
Customers can scan QR codes to add themselves to the waitlist.