Make the Inbound Flow Available as an Outbound Flow

To provide the inbound flow as an outbound flow, use the Outbound flow available to community users attribute. With the outbound flow enabled, service resources who are contractors can create and manage service appointments for either an account, opportunity, or lead. Contractors can also request their assistants to book appointments on their behalf.

Required Editions

Available in: Lightning Experience.

Available in: Enterprise and Unlimited Editions

Note Outbound flow for community users has the same behavior for anonymous bookings and filter by resource bookings as any other outbound flow. To enter a value in the Parent Record field, invoke the flow from the Account’s Detail page.

1. From Setup, in the Quick Find box, enter Flows, and then select Flows.
2. Edit the required Inbound New Appointment flow.
   

   Note Before you can edit a flow, ensure that you deactivate it.
3. In the Flow Builder, under Toolbar, click Manager.
4. Under Variables, click IsInbound.
5. Enter the default value as false, and then click Done.
6. Under Variables, click isOutboundCommunity.
7. Enter the default value as true, and then click Done.
8. Save your changes, and then activate the flow.
   The Inbound flow is available as an Outbound flow to community users. This Outbound flow is also compatible on mobile devices.