Customers, partners, and prospects can reschedule a service appointment to change the
appointment date and time or to add service resources.
Required Editions
| Available in: Lightning Experience. |
| Available in: Enterprise and Unlimited Editions |
| User Permissions Needed |
| To run appointment flows: |
Run Flows |
| To create and modify appointments in Salesforce Scheduler: |
- Read, Create, and Edit on service appointments
- Read on accounts, contacts, operating hours, service resources, service territories,
work types, and work type groups
|
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On the Service Appointments tab, click the service appointment that
you want to reschedule.
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Click Modify Inbound Appointment.
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Select a new time slot. Click Manage, and then add resources, if
needed. Click Next.
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Review your service appointment details.
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If needed, modify the subject and description for the appointment.
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Click Next, and then click Finish.
