Roles in Lobby Management

Learn about the roles in lobby management—such as administrators, greeters, and drop-in customers—and what each role can do.

Available in: Lightning Experience.

Available in: Enterprise and Unlimited Editions

Role	What they can do
Administrators	Customize lobby management for greeters. Enable drop-in appointments. Set up Experience sites for self check-in. Generate and add QR codes for drop-in customers.
Greeters	Create waitlists. Manage appointments- scheduled and drop-in. Check in drop-in customers. Generate the estimated time for an appointment.
Service Resources	Get notified about drop-in appointments. Accept appointments. View appointments. Mark an appointment as no shows.
Drop-in customers	Check in to a waitlist. View their position in the queue. View the estimated wait time.