---
schema_version: "1"
id: 6dd9af110f70c090b06fa889f06cab5d8ad169b1320ece3bac9f8dbb55d250d8
title: Roles in Lobby Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_lobby_management_roles.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_lobby_management_roles.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d191781950c8a7dc3a6783437603236985ecc134c60bf48d2f0a2c7644923bd7
description: Learn about the roles in lobby management—such as administrators, greeters, and drop-in customers—and what each role can do.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Roles in Lobby Management

Learn about the roles in lobby management—such as administrators, greeters, and drop-in customers—and what each role can do.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5999e64">Role</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d5999e67">What they can do</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d5999e64 ">Administrators</td>

          <td data-label="What they can do" class="slds-cell-wrap" style="vertical-align:top;" headers="d5999e67 ">
            <ul>
              <li>
                <p>Customize lobby management for greeters.</p>
              </li>

              <li>
                <p>Enable drop-in appointments.</p>
              </li>

              <li>
                <p>Set up Experience sites for self check-in.</p>
              </li>

              <li>
                <p>Generate and add QR codes for drop-in customers.</p>
              </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d5999e64 ">Greeters</td>

          <td data-label="What they can do" class="slds-cell-wrap" style="vertical-align:top;" headers="d5999e67 ">
            <ul>
              <li>
                <p>Create waitlists.</p>
              </li>

              <li>
                <p>Manage appointments- scheduled and drop-in.</p>
              </li>

              <li>
                <p>Check in drop-in customers.</p>
              </li>

              <li>
                <p>Generate the estimated time for an appointment. </p>
              </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d5999e64 ">Service Resources</td>

          <td data-label="What they can do" class="slds-cell-wrap" style="vertical-align:top;" headers="d5999e67 ">
            <ul>
              <li>
                <p>Get notified about drop-in appointments.</p>
              </li>

              <li>
                <p>Accept appointments.</p>
              </li>

              <li>
                <p>View appointments.</p>
              </li>

              <li>
                <p>Mark an appointment as no shows.</p>
              </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Role" class="slds-cell-wrap" style="vertical-align:top;" headers="d5999e64 ">Drop-in customers</td>

          <td data-label="What they can do" class="slds-cell-wrap" style="vertical-align:top;" headers="d5999e67 ">
            <ul>
              <li>
                <p>Check in to a waitlist.</p>
              </li>

              <li>
                <p>View their position in the queue.</p>
              </li>

              <li>
                <p>View the estimated wait time.</p>
              </li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>