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Flow Screen Component: Modify or Cancel Service Appointment

Users can modify and cancel service appointments by using the Modify or Cancel Service Appointment component.

Required Editions

Available in: Lightning Experience.
Available in: Enterprise and Unlimited Editions
Page that enables users to modify or cancel service appointment
Attribute Description Additional Information
API Name Use underscores and alphanumeric characters without spaces. Begin the name with a letter, don’t end the name with an underscore, and don’t use two consecutive underscores.
  • Type: Input
  • Data type: String
  • Required: Yes
  • Used in: All flows
Engagement Channel Type ID The ID of the engagement channel type associated with the service appointment. The attribute is used when the Schedule Appointments Using Engagement Channels setting is enabled.
  • Type: Output
  • Data type: String
  • Required: Yes
  • Used in: Modify Guest Service Appointment flow
Modify Appointment As input, a boolean value that determines whether to modify or cancel the service appointment. As output, a boolean value that indicates whether the flow user selected to modify or cancel the service appointment.
  • Type: Input and Output
  • Data type: Boolean
  • Required: Yes
  • Used in: Modify Guest Service Appointment flow
Service Appointment The service appointment record associated with the specified service appointment token.
  • Type: Output
  • Data type: Record
  • Required: Yes
  • Used in: Modify Guest Service Appointment flow
Service Appointment Token The encrypted token to be used to identify the associated service appointment.
  • Type: Input
  • Data type: String
  • Required: Yes
  • Used in: Modify Guest Service Appointment flow
Service Resource ID The ID of the primary or required service resource record associated with the service appointment.
  • Type: Output
  • Data type: String
  • Required: Yes
  • Used in: Modify Guest Service Appointment flow
Work Type The work type record associated with the service appointment.
  • Type: Output
  • Data type: Record
  • Required: Yes
  • Used in: Modify Guest Service Appointment flow
Work Type Group ID The ID of the work type group record associated with the service appointment.
  • Type: Output
  • Data type: String
  • Required: Yes
  • Used in: Modify Guest Service Appointment flow