To add one or more channels to a shift, enable the Schedule Appointments Using
Engagement Channels.
Required Editions
Before you enable Schedule Appointments Using Engagement Channels, complete the prerequisites.
| Available in: Lightning Experience. |
| Available in: Enterprise and Unlimited Editions |
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From Setup, in the Quick Find box, enter Salesforce Scheduler
Settings, and then select Salesforce Scheduler
Settings.
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Enable Schedule Appointments Using Engagement Channels.
