---
schema_version: "1"
id: e243ec8b3f9c3ebddd9e6e2cd4ead5aacb73e4c1c379f62b8d5415f7cf0faa30
title: Enable the Schedule Appointments Using Engagement Channels Setting
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_enable_schedule_appnt_using_engage_channels_setting.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_enable_schedule_appnt_using_engage_channels_setting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 071707357132b7042bca8b4fac06e43e3e984b37f6c19e0b37aa640485bdd753
description: To add one or more channels to a shift, enable the Schedule Appointments Using Engagement Channels.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Enable the Schedule Appointments Using Engagement Channels Setting

To add one or more channels to a shift, enable the Schedule Appointments Using Engagement Channels.

### Required Editions

Before you enable Schedule Appointments Using Engagement Channels, complete the [prerequisites](https://help.salesforce.com/s/articleView?id=platform.ls_prereqs_for_using_engagement_channels.htm&release=264.0.0&type=5 "Salesforce Scheduler uses the Shift Engagement Channel junction object to relate engagement channel types to shifts and the Engagement Channel Work Type junction object to relate the engagement channel types to work types. Before you enable the Schedule Appointments Using Engagement Channels setting, complete these prerequisites.").

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Salesforce Scheduler Settings, and then select **Salesforce Scheduler Settings**.
2. Enable **Schedule Appointments Using Engagement Channels**.