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Create a Queue

A queue defines the roles that receive email notifications. Create a queue to send email notifications to territory managers or services resources when the status of a shift is updated.

Required Editions

Available in: Lightning Experience.
Available in: Enterprise and Unlimited Editions
User Permissions Needed
To create or change queues:

Customize Application

AND

Manage Public List Views
To change queues created by other users:

Customize Application

AND

Manage Public List Views and Manage Users
  1. From Setup, in the Quick Find box, enter Queues, and then click Queues.
  2. Click New.
  3. Enter a label for the queue.
  4. Add an email for the queue if necessary.
  5. Select Send Emails to Members.
  6. Under Supported Objects, from the Available Objects list, select Shift.
  7. To move the shift object to the Selected Objects list, click Add.
  8. Under Queue Members, from the Available Members list, select the user roles to whom you want to assign the queue
  9. To move the selected members to the Selected Members list, click Add.
    For example, select User: Territory Manager to notify territory managers of the rejected or approved shifts.
  10. Save your changes.