--- schema_version: "1" id: a8577947f0e82a13ce8c55daf9335686fc8f3463eafd6482bcab2bc3e49eb7d1 title: Create a Queue collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_create_queue.md canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_create_queue.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 9f62d373f6956598ad32e82fc13d9ea61fe7559ac00a48d6104d968ce2bcd5cf description: A queue defines the roles that receive email notifications. Create a queue to send email notifications to territory managers or services resources when the status of a shift is updated. products: - Scheduler - Salesforce Platform release: "264" --- # Create a Queue A queue defines the roles that receive email notifications. Create a queue to send email notifications to territory managers or services resources when the status of a shift is updated. ### Required Editions
Available in: Lightning Experience.
Available in: Enterprise and Unlimited Editions
User Permissions Needed
To create or change queues:

Customize Application

AND

Manage Public List Views
To change queues created by other users:

Customize Application

AND

Manage Public List Views and Manage Users
1. From Setup, in the Quick Find box, enter Queues, and then click **Queues**. 2. Click **New**. 3. Enter a label for the queue. 4. Add an email for the queue if necessary. 5. Select **Send Emails to Members**. 6. Under Supported Objects, from the Available Objects list, select **Shift**. 7. To move the shift object to the Selected Objects list, click **Add**. 8. Under Queue Members, from the Available Members list, select the user roles to whom you want to assign the queue 9. To move the selected members to the Selected Members list, click **Add**. For example, select **User: Territory Manager** to notify territory managers of the rejected or approved shifts. 10. Save your changes.