Considerations for Using Engagement
Channel
Types
Here are some things to keep in mind when you use engagement
channel
types.
Required Editions
| Available in: Lightning Experience. |
| Available in: Enterprise and Unlimited Editions |
- Customer Community Plus (CCP) or Partner Community license users have only read access to
engagement channel
types.
- If you choose to support all engagement
channel
types for a Shift Engagement Channel record, Salesforce Scheduler doesn’t
show that record in the related list of the Engagement Channel Type records.
- Engagement channel types don't support custom flows that were created before the Winter'23
release. To use engagement channel types with custom flows, recreate the custom flows using the
standard flow templates.
