Guest users can cancel a service appointment that they create.
Required Editions
| Available in: Lightning Experience. |
| Available in: Enterprise and Unlimited Editions |
| User Permissions Needed |
| To cancel appointments in Salesforce Scheduler: |
- Edit on service appointments
- Edit on the Status, Status Category, and Cancellation Reason fields of service
appointments
|
-
From the appointment confirmation email, click the text with the link to cancel the service
appointment.
-
Select Cancel Service Appointment, and then click
Next.
-
Confirm that the Cancellation Status is Canceled, enter a reason for the cancellation if
necessary, and then click Next.
-
Click Finish.
