---
schema_version: "1"
id: fc6673b1dad5f1cb2c7da98f0dbb8b294a67a1f5ad04bc251689eefd9f1b2b47
title: Cancel a Guest Service Appointment
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_cancel_guest_appointment.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_cancel_guest_appointment.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 01ebee58dd0e84bffd51d3c2e3bb153f530cc2284d1accc769ac7aa81971cacb
description: Guest users can cancel a service appointment that they create.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Cancel a Guest Service Appointment

Guest users can cancel a service appointment that they create.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d12870e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d12870e66 ">To cancel appointments in Salesforce Scheduler:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d12870e66 ">
              <ul>
                <li>Edit on service appointments</li>

                <li>Edit on the Status, Status Category, and Cancellation Reason fields of service
                  appointments</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

1. From the appointment confirmation email, click the text with the link to cancel the service appointment.
2. Select **Cancel Service Appointment**, and then click **Next**.
3. Confirm that the Cancellation Status is Canceled, enter a reason for the cancellation if necessary, and then click **Next**.
4. Click **Finish**.