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Cancel an Outbound Appointment in Salesforce Scheduler

Use the provided Cancel Service Appointment quick action to cancel an appointment.

Required Editions

Available in: Lightning Experience.
Available in: Enterprise and Unlimited Editions
User Permissions Needed
To cancel appointments in Salesforce Scheduler:
  • Edit on service appointments
  • Edit on the Status, Status Category, and Cancellation Reason fields of service appointments
  1. On the Service Appointments tab, click the service appointment that you want to cancel.
  2. On the record page, click the Cancel Service Appointment quick action.
  3. From Cancellation Status, select Canceled.
  4. Optionally, enter a reason for canceling the appointment.
  5. Click Confirm Cancellation.