---
schema_version: "1"
id: c5ed614bd7397e27ef3623644762d2f17472945e8b3a128e839cc54a9a4c8cf1
title: Cancel an Outbound Appointment in Salesforce Scheduler
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_cancel_appointments.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_cancel_appointments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9b3a76d75473b46eea1368ff3bbe3b22ca76da4164de21766855b6a87c15db06
description: Use the provided Cancel Service Appointment quick action to cancel an appointment.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Cancel an Outbound Appointment in Salesforce Scheduler

Use the provided Cancel Service Appointment quick action to cancel an appointment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d16036e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d16036e66 ">To cancel appointments in Salesforce Scheduler:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d16036e66 ">
              <ul>
                <li>Edit on service appointments</li>

                <li>Edit on the Status, Status Category, and Cancellation Reason fields of service
                  appointments</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

1. On the Service Appointments tab, click the service appointment that you want to cancel.
2. On the record page, click the **Cancel Service Appointment** quick action.
3. From Cancellation Status, select **Canceled**.
4. Optionally, enter a reason for canceling the appointment.
5. Click **Confirm Cancellation**.