Capacity-based scheduling provides two types of limits that can be set for a service territory to validate capacity.
Required Editions
| Available in: Lightning Experience. |
| Available in: Enterprise and Unlimited Editions |
- Maximum Limit - The maximum limit validates the set capacity considering only one shift work topic at a time. When adding capacity to a shift work topic, this limit uses only the shift duration and work type duration to validate the capacity. To maximize appointments for a specific shift work topic in the shift, select Maximum Limit.
- Achievable Limit - The achievable limit validates the set capacity based on all configured shift work topics. This limit uses the shift duration, work type duration, and all other shift work topics for the same shift to validate capacity. To spread the support of appointments across multiple supported shift work topics, use Achievable Limit.
The maximum service appointment limit for each type of limit must be less than or equal to:
