To use Agentforce for Scheduler, consider supported functionality, usage, limitations and allowances, limits, and other issues.
Required Editions
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Salesforce Scheduler is available for an extra cost in Lightning Experience. Asset Scheduling is available for an extra cost in Lightning Experience. |
| Available in: Enterprise and Unlimited Editions with Agentforce enabled. |
| Setup for Einstein generative AI is available in Lightning Experience. |
| Setup for Agentforce is available in Lightning Experience. |
Language and Locale Support
Agentforce for Scheduler supports English in this locale.
| LOCALE | CODE |
|---|---|
| English (United States) | en_US |
Large Language Model Support
Agentforce for Scheduler supports the models supported on the Salesforce generative AI platform, as described in Large Language Model Support.
Einstein Trust Layer Service Support
Agentforce for Scheduler supports the Trust Layer services provided on the Salesforce generative AI platform, as described in Einstein Trust Layer.
Ask your system administrator about which Einstein Trust Layer services are enabled in your org and available for Agentforce for Scheduler.
For Scheduler features that use AI agents, see Einstein Trust Layer in Trust and Agents.
Agentforce for Scheduler and Generative AI Usage
Agentforce Usage Types (for Agentforce conversations) and Einstein Requests are metrics for generative AI.
The use of generative AI capabilities, in either a production or sandbox environment, consumes Einstein Requests and possibly Data Cloud credits.
To learn more, see Generative AI Billable Usage Types.
| CARD | Type | DESCRIPTION | NOTES |
|---|---|---|---|
| Einstein Requests | Einstein Requests | Usage is calculated based on API calls to the LLM gateway. | See Generative AI Billable Usage Types. |
Agentforce for Scheduler Limitations and Allowances
Note these limitations and allowances in Agentforce for Scheduler.
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Agentforce is supported through Messaging for In-App and Web on Digital Experience sites.
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Ensure that records of objects that users will reference in conversations have unique names. For example, all your work types must have unique names so that if a user references one, Agentforce can select the right one. This applies to work type groups, service territories, and service resources too.
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When displaying time slots for an appointment, Agentforce shows 5 slots. To see slots for specific times, specify the time range for that slot.
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Agentforce uses the default scheduling policy.
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Agentforce supports time zones and slots in the time zone of the service territory.
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Agentforce supports the following Scheduler appointments:
- One-on-one.
- Anonymous.
- Guest.
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Agentforce for Scheduler is intended to be used as a consumer agent for users and customers and isn't an employee agent.