---
schema_version: "1"
id: 10305cb0bed5b719b259fa851041cc7dedff64cbe4a75bc7c98757dece1a657c
title: Considerations and Limitations for Agentforce for Scheduler
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_agentforce_considerations_for_scheduler.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_agentforce_considerations_for_scheduler.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b3b934c3c22058c50523d4996d5f55c66004d13de46dbe5b1b1e486f4f70f526
description: To use Agentforce for Scheduler, consider supported functionality, usage, limitations and allowances, limits, and other issues.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Considerations and Limitations for Agentforce for Scheduler

To use Agentforce for Scheduler, consider supported functionality, usage, limitations and allowances, limits, and other issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Salesforce Scheduler is available for an extra cost in Lightning Experience.</p>
            <p style="margin-bottom:0;">Asset Scheduling is available for an extra cost in Lightning Experience.</p>
          </td>

        </tr>
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          <td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Agentforce
            enabled.</td>

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          <td class="slds-cell-wrap" style="vertical-align:top;">Setup for Einstein generative AI is available in Lightning Experience.</td>

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          <td class="slds-cell-wrap" style="vertical-align:top;">Setup for Agentforce is available in Lightning Experience.</td>

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      </tbody>
    </table>

## Language and Locale Support

Agentforce for Scheduler supports English in this locale.

 
| LOCALE | CODE |
| --- | --- |
| English (United States) | en\_US |

## Large Language Model Support

Agentforce for Scheduler supports the models supported on the Salesforce generative AI platform, as described in [Large Language Model Support](https://help.salesforce.com/s/articleView?id=ai.generative_ai_large_language_model_support.htm&type=5&language=en_US).

## Einstein Trust Layer Service Support

Agentforce for Scheduler supports the Trust Layer services provided on the Salesforce generative AI platform, as described in [Einstein Trust Layer](https://help.salesforce.com/s/articleView?id=ai.generative_ai_trust_layer.htm&type=5&language=en_US).

Ask your system administrator about which Einstein Trust Layer services are enabled in your org and available for Agentforce for Scheduler.

For Scheduler features that use AI agents, see Einstein Trust Layer in [Trust and Agents](https://help.salesforce.com/s/articleView?id=ai.copilot_trust.htm&language=en_US&type=5).

## Agentforce for Scheduler and Generative AI Usage

Agentforce Usage Types (for Agentforce conversations) and Einstein Requests are metrics for generative AI.

The use of generative AI capabilities, in either a production or sandbox environment, consumes Einstein Requests and possibly Data Cloud credits.

To learn more, see [Generative AI Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage.htm&type=5&language=en_US).

   
| CARD | Type | DESCRIPTION | NOTES |
| --- | --- | --- | --- |
| Einstein Requests | Einstein Requests | Usage is calculated based on API calls to the LLM gateway. | See [Generative AI Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage.htm&type=5&language=en_US). |

## Agentforce for Scheduler Limitations and Allowances

Note these limitations and allowances in Agentforce for Scheduler.

- Agentforce is supported through Messaging for In-App and Web on Digital Experience sites.
- Ensure that records of objects that users will reference in conversations have unique names. For example, all your work types must have unique names so that if a user references one, Agentforce can select the right one. This applies to work type groups, service territories, and service resources too.
- When displaying time slots for an appointment, Agentforce shows 5 slots. To see slots for specific times, specify the time range for that slot.
- Agentforce uses the default scheduling policy.
- Agentforce supports time zones and slots in the time zone of the service territory.
- Agentforce supports the following Scheduler appointments:
    
    - One-on-one.
    - Anonymous.
    - Guest.
- Agentforce for Scheduler is intended to be used as a consumer agent for users and customers and isn't an employee agent.