Make joining a video call easy for service resources and your users by adding the video
call component to the Salesforce utility bar. The Video Call utility item isn’t supported on
mobile web browsers.
Required Editions
| Available in: Lightning Experience. |
| Available in: Enterprise and Unlimited Editions |
| User Permissions
Needed |
| To access Video Call utility item: |
Video Call Users permission on Salesforce Scheduler PSL license. |
-
From Setup, in the Quick Find box, enter App Manager, and then
select App Manager.
-
For Salesforce Scheduler Setup, click Show Actions
, and then select
Edit.
-
Click Utility Items (Desktop Only), and then Add
Utility Item.
-
In the search field, enter Video, and then select
Video Call.
-
Save your changes.
The Video Call utility item is now available on the utility bar.
