A flow interview is a running instance of a flow. Not every flow interview
can be completed in one go. Add the Pause button to your flows, so that users can pause flow
interviews for later. Update the sharing model for flow interviews, so that other users can resume
a paused interviews. And make it easy for users to resume interviews by adding a component to
their Home page.
Required Editions
- Let Users Pause Flow Interviews
When users can’t finish a flow interview, give them the option to pause it for later by customizing your org’s process automation settings. For example, a customer service representative can pause an interview when the customer doesn’t have all the necessary information.
- Viewing Paused Flow Interviews
You can view paused flow interviews on the Home page, the navigation menu in the Salesforce mobile app, or in the Automation app. You can resume paused flow interviews with a single click.
- Make It Easy for Users to Find Paused Flow Interviews for a Record
From a record page, display a list of all paused flow interviews that are associated with that record with this custom Aura component.
