Integrating your Einstein bot with a registered external service is now as easy as adding an action to a dialog. You can add an external service action to your bot from Einstein’s Bot Builder.
Sometimes the data that your Einstein bot uses to personalize customer requests is stored outside of Salesforce. For example, a banking customer wants to update their account password and billing address in a single bot conversation. Or a retail customer starts a return process for a purchase and expects the bot to return a unique tracking number. Now you can automate these multi-platform requests directly from the Bot Builder, without writing a single line of code.