---
schema_version: "1"
id: 2c978bbac25d37b1f6439dde84532a891bb02f7409c6c90b16a952bb1f2cdb26
title: Add External Service Actions to an Einstein Bot
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/external_services_add_actions_to_an_einstein_bot.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.external_services_add_actions_to_an_einstein_bot.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 934889565024e517405b4e0d665f63a4b98acb88ba3c341922e2cdcf633be3dc
description: Integrating your Einstein bot with a registered external service is now as easy as adding an action to a dialog. You can add an external service action to your bot from Einstein’s Bot Builder.
products:
  - Salesforce Platform
  - Security
release: "264"
---
# Add External Service Actions to an Einstein Bot

Integrating your Einstein bot with a registered external service is now as easy as adding an action to a dialog. You can add an external service action to your bot from Einstein’s Bot Builder.

Sometimes the data that your Einstein bot uses to personalize customer requests is stored outside of Salesforce. For example, a banking customer wants to update their account password and billing address in a single bot conversation. Or a retail customer starts a return process for a purchase and expects the bot to return a unique tracking number. Now you can automate these multi-platform requests directly from the Bot Builder, without writing a single line of code.

#### See Also

- [Add an External Service Action](https://help.salesforce.com/s/articleView?id=service.bots_service_external_services.htm&type=5&language=en_US)