Fields in contact point phone records store multiple phone records related to an individual.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: all editions |
| Field | Description |
|---|---|
| Active from Date | The date when the contact’s phone number became active. |
| Active to Date | The date when the contact’s phone number is no longer active. |
| Area Code | The area code of the phone number’s location for the contact. |
| Best Time to Contact End Time | The end time for when the customer prefers to be contacted. |
| Best Time to Contact Start Time | The start time for when the customer prefers to be contacted. |
| Best Time to Contact Timezone | The timezone for when it’s best to contact the customer. |
| Extension Number | The phone number extension for the contact. |
| Formatted International Phone Number | The internationally recognized format for the contact’s phone number. |
| Formatted National Phone Number | The nationally recognized format for the contact’s phone number. |
| Is Business Phone | Indicates whether a contact’s phone number is a business number (true) or not (false). |
| Is Fax Capable | Indicates whether a contact’s phone number is a fax number (true) or not (false). |
| Is Personal Phone | Indicates whether a contact’s phone number is a personal number (true) or not (false). |
| Is Primary | Indicates whether a contact’s phone number is their primary phone number (true) or not (false). |
| Is SMS Capable | Indicates whether a contact’s phone number can receive text messages (true) or not (false). |
| Name | The phone number of the contact. |
| Parent | The ID of the contact’s parent. Only an individual or account can be a contact’s parent. |
| Phone Type |
The type of phone number for the contact. Possible values are:
|
| Preference Rank | Specify how this phone number ranks in terms of preference among the contact’s other phone numbers. |
| Telephone Number | The phone number for the contact. |
| Usage Type |
Specify the usage type of this phone number. For instance, whether it’s a work phone or a temporary phone. Possible values are:
|