--- schema_version: "1" id: 38ba74aa30deef16ebec3ac314fb0c0c7fb7547af1b69c1cb2474277876e59c2 title: Fields in Contact Point Phone Records collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/contact_point_phone_fields.md canonical_url: https://help.salesforce.com/s/articleView?id=platform.contact_point_phone_fields.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 630b14822859a3effb2aefdb5bd3c69a1a2ce43fe9a8e0a22d93336d7d8c6581 description: Fields in contact point phone records store multiple phone records related to an individual. products: - Salesforce Platform - Security release: "264" --- # Fields in Contact Point Phone Records Fields in contact point phone records store multiple phone records related to an individual. ### Required Editions
Available in: both Salesforce Classic and Lightning Experience
Available in: all editions
Field Description
Active from Date The date when the contact’s phone number became active.
Active to Date The date when the contact’s phone number is no longer active.
Area Code The area code of the phone number’s location for the contact.
Best Time to Contact End Time The end time for when the customer prefers to be contacted.
Best Time to Contact Start Time The start time for when the customer prefers to be contacted.
Best Time to Contact Timezone The timezone for when it’s best to contact the customer.
Extension Number The phone number extension for the contact.
Formatted International Phone Number The internationally recognized format for the contact’s phone number.
Formatted National Phone Number The nationally recognized format for the contact’s phone number.
Is Business Phone Indicates whether a contact’s phone number is a business number (true) or not (false).
Is Fax Capable Indicates whether a contact’s phone number is a fax number (true) or not (false).
Is Personal Phone Indicates whether a contact’s phone number is a personal number (true) or not (false).
Is Primary Indicates whether a contact’s phone number is their primary phone number (true) or not (false).
Is SMS Capable Indicates whether a contact’s phone number can receive text messages (true) or not (false).
Name The phone number of the contact.
Parent The ID of the contact’s parent. Only an individual or account can be a contact’s parent.
Phone Type

The type of phone number for the contact. Possible values are:

  • Home
  • Mobile
Preference Rank Specify how this phone number ranks in terms of preference among the contact’s other phone numbers.
Telephone Number The phone number for the contact.
Usage Type

Specify the usage type of this phone number. For instance, whether it’s a work phone or a temporary phone. Possible values are:

  • Home
  • Temp
  • Work