The Restore application provides a comprehensive solution for restoring data based on backups to your ServiceNow environment.
Restore for ServiceNow enables you to:
- Repair Data Loss in ServiceNow: For a selected service, restore deleted records, any deleted child records, and any deleted attachments.
- Repair Data Corruption in ServiceNow: For a selected service, restore corrupted field data or column data.
Requirements
To work with Restore you need to:
- Purchase Recover
- Create a minimum of one service
- The created service has a minimum of two existing data backups
Note For the user roles and permissions that must be assigned to the authenticated user,
including write access, refer to User Roles.
Support Limitations
- The Own platform limits each account to a maximum of six jobs of the same type performing in parallel, which means a maximum of six Restore jobs can be performing in parallel. However, additional Restore jobs can be submitted to the job queue, while six Restore jobs are currently being processed
- The Restore application does not support:
- Any tables excluded from the scope of a backup
- Salesforce weekly export services
- Workday services