Maintain backup and recovery operations when you reauthenticate a service so that it can access ServiceNow with the correct permissions and credentials. You can restore access and functionality to resolve issues such as an inactive authenticated user or a revoked token.
- Select the backup service that encountered an error.
- Go to the Dashboard tab.
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Click Re-Authenticate Service.
You are prompted to enter your username and password, and click Validate & Update Service, authorizing Own to access your instance using basic authorization.