---
schema_version: "1"
id: d6909f05eb7b59fbf6bfea2134b7dc1c629cd8ea6e169246810f91601e0550c0
title: Reauthenticate Services for ServiceNow
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/br_o_servicenow_reauthenticate_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_reauthenticate_service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: df612bfe9e1a1d13cbb427899b6dfada8f310a992a01d730f856d42baa4a9421
description: Maintain backup and recovery operations when you reauthenticate a service so that it can access ServiceNow with the correct permissions and credentials. You can restore access and functionality to resolve issues such as an inactive authenticated user or a revoked token.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Reauthenticate Services for ServiceNow

Maintain backup and recovery operations when you reauthenticate a service so that it can access ServiceNow with the correct permissions and credentials. You can restore access and functionality to resolve issues such as an inactive authenticated user or a revoked token.

1. Select the backup service that encountered an error.
2. Go to the Dashboard tab.
3. Click Re-Authenticate Service.
    
    You are prompted to enter your username and password, and click Validate & Update Service, authorizing Own to access your instance using basic authorization.