Check out common errors and warnings related to Restore you sometimes encounter while using Backup & Recover for ServiceNow. For each issue, we offer a clear explanation of the cause and actionable steps you can take to resolve it.
Error Message: Operation Failed: Data Policy Exception
Reason: A Data Policy has been violated by the values of the table restore. Either a required field is missing, or a field value is invalid.
Solution: Identify, and deactivate the Data Policy preventing the field update then modify the restore CSV to include the required values.
Error Message: Operation Failed: Operation against file 'u_tbl' was aborted by Business Rule 'xyz'.
Reason: A record failed to restore to a specific table. A Business Rule on that table prevents the update of a record.
Solution: Identify and deactivate the Business Rule for that table.