---
schema_version: "1"
id: a38d71507f98bef4ede6b96e631a06109276d0863e30423ffea35ec2f376babd
title: Common Errors and Warnings for ServiceNow – Restore
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/br_o_servicenow_errors_restore.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_errors_restore.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c392ab236e9117be5f4f809893acbf1c3b2cc9b5e3d4968f286ebe826c61b458
description: Check out common errors and warnings related to Restore you sometimes encounter while using Backup & Recover for ServiceNow. For each issue, we offer a clear explanation of the cause and actionable steps you can take to resolve it.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Common Errors and Warnings for ServiceNow – Restore

Check out common errors and warnings related to Restore you sometimes encounter while using Backup & Recover for ServiceNow. For each issue, we offer a clear explanation of the cause and actionable steps you can take to resolve it.

## Error Message: Operation Failed: Data Policy Exception

Reason: A Data Policy has been violated by the values of the table restore. Either a required field is missing, or a field value is invalid.

Solution: Identify, and deactivate the Data Policy preventing the field update then modify the restore CSV to include the required values.

## Error Message: Operation Failed: Operation against file 'u\_tbl' was aborted by Business Rule 'xyz'.

Reason: A record failed to restore to a specific table. A Business Rule on that table prevents the update of a record.

Solution: Identify and deactivate the Business Rule for that table.