When a backup fails or behaves unexpectedly, use these topics to identify the cause and resolve it.
- Back Up a Refreshed Salesforce Sandbox: A sandbox refresh assigns a new org ID, so the original service no longer connects. Create a service to back up the refreshed sandbox.
- Reauthenticate After Salesforce Authenticated User Changes: Modifying the Authenticated User in Salesforce, such as renaming or changing the email address or domain, breaks the authentication connection and requires reauthentication to restore the backup service.
- Understand Supported Salesforce Objects: Before you run your first backups, it’s important to understand what we automatically exclude and what configurations you can make to adjust accordingly.
- Aborting a Running Salesforce Backup: Helpful when there’s an error in production data that was not previously discovered, there are other jobs running concurrently, a migration is occurring on your instance, or a user performed critical changes.