When upgrading to the latest Archive managed package, you can receive an email with a Package Own Archive Install Failed message. Here are the two frequent errors that users encounter and how to resolve them.
Error #1
- (archiveProductIcon)—You don't have the level of access necessary to perform the operation you requested. Contact the owner of the record or your administrator if access is necessary.
- (ownLogo702Darkpng)—You don't have the level of access necessary to perform the operation you requested. Contact the owner of the record or your administrator if access is necessary.
Note To resolve this issue, you must have a System Administrator user profile
and Libraries in Salesforce Files enabled.
- Go to General Settings → Libraries in Salesforce Files → EnableSave.
- Click Save.
- Reinstall the package.
After reinstallation, you can opt to go to General Settings → Libraries in Salesforce Files → Disable, and click Save.
If you do not see General Settings, submit a ticket to Salesforce to request that this option be enabled.
Note If the error recurs, you must have a System Administrator user
profile enabled.
Error #2
- (archiveProductIcon) Workspace not found: sfdc_asset_company_assets
- (ownLogo702Darkpng) Workspace not found: sfdc_asset_company_assets
To resolve this issue:
- If the error occurs in a Sandbox, submit a ticket to Salesforce enable/disable Org Asset Library.
- If the setting is already enabled, ask Salesforce to disable and then re-enable it.
- For any additional errors, contact the Own Support team.