---
schema_version: "1"
id: 1d5fc105f133bb170b9a636e46083b587a21c68e08150d672672bf715c0c81f5
title: Troubleshoot Install or Upgrade Errors on Archive Managed Package v19.29
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/archive_o_troubleshoot_archive_package_v19_29.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.archive_o_troubleshoot_archive_package_v19_29.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7206fd1500a1fab30ef07b14078d61ccc50a490d26e6aecc50a78efb7615de90
description: When upgrading to the latest Archive managed package, you can receive an email with a Package Own Archive Install Failed message. Here are the two frequent errors that users encounter and how to resolve them.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Troubleshoot Install or Upgrade Errors on Archive Managed Package v19.29

When upgrading to the latest Archive managed package, you can receive an email with a Package Own Archive Install Failed message. Here are the two frequent errors that users encounter and how to resolve them.

## Error #1

- (archiveProductIcon)—You don't have the level of access necessary to perform the operation you requested. Contact the owner of the record or your administrator if access is necessary.
- (ownLogo702Darkpng)—You don't have the level of access necessary to perform the operation you requested. Contact the owner of the record or your administrator if access is necessary.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-own_from_salesforce-264-0-0-production-enus/8ac98673-ede2-4046-a41e-2d5c846f24ff/images/icon_note.png)

Note To resolve this issue, you must have a System Administrator user profile and Libraries in Salesforce Files enabled.

1. Go to General Settings → Libraries in Salesforce Files → EnableSave.
2. Click **Save**.
3. Reinstall the package.

After reinstallation, you can opt to go to General Settings → Libraries in Salesforce Files → Disable, and click **Save**.

If you do not see General Settings, submit a ticket to Salesforce to request that this option be enabled.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-own_from_salesforce-264-0-0-production-enus/8ac98673-ede2-4046-a41e-2d5c846f24ff/images/icon_note.png)

Note If the error recurs, you must have a System Administrator user profile enabled.

## Error #2

- (archiveProductIcon) Workspace not found: sfdc\_asset\_company\_assets
- (ownLogo702Darkpng) Workspace not found: sfdc\_asset\_company\_assets

To resolve this issue:

- If the error occurs in a Sandbox, submit a ticket to Salesforce enable/disable Org Asset Library.
- If the setting is already enabled, ask Salesforce to disable and then re-enable it.
- For any additional errors, contact the Own Support team.