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Override the Sender for Email Approval Notifications from Classic Approval Processes

Override the Sender for Email Approval Notifications from Classic Approval Processes

By default, the sender for email approval notifications is the user who submitted the record for approval using a classic approval process. You can override the sender with an organization-wide address, like approval@acmewireless.com.

Required Editions

Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions
User Permissions Needed
To edit process automation settings: Customize Application
To create, update, and delete flow list views: Manage Flow

After you add an organization-wide address to your org:

Important
Important Try Flow Approval Processes, a modern alternative to Classic Approval Processes. This new feature provides a more flexible, user-friendly flow-based interface, and it can trigger on record changes, supporting Apex extensibility and detailed logging for compliance and audit trails. It supports dynamic routing based on data and business rules, unlike Classic Approval Processes, which are tied to specific objects and offer limited support for processes by using conditions. With Flow Approval Processes, you can monitor submitted records and quickly identify bottlenecks, giving you unprecedented visibility into approval workflows. And, like Classic Approval Processes, Flow Approval Processes don’t consume automation credits or orchestration runs.
  1. From Setup, enter Process Automation Settings in the Quick Find box, then select Process Automation Settings.
  2. For Email Approval Sender, select the organization-wide address.
  3. Save your changes.

See Also