Review this guidance if your external Experience Cloud site users are experiencing insufficient or unexpected access. The data access management features available depend on the type of external user.
- Troubleshoot Missing Object or Record Access for Customer or Partner Users
If your customer or partner user can’t access a record, work through these steps to identify and fix the problem. - Troubleshoot Why a Customer or Partner User Has Unexpected Object or Record Access
If your customer or partner user can access a record but this access isn’t intended, work through these steps to remediate the issue. - Troubleshoot Access Issues for High-Volume Users
If your high-volume community or site users don’t have the expected access to data, work through these steps to identify and fix the problem. High-volume users don’t have roles and are limited in what features can be used to grant them access. - Troubleshoot Access Issues for Guest Users
If unauthenticated guest users don’t see the correct data in your Experience Cloud sites, work through these steps to identify and fix the problem.