---
schema_version: "1"
id: 1a97a6fa2f70b836f8a5a8de84f5fea3b9f996bb8b4f7448c8e9f338331cb5a1
title: Troubleshoot Access Issues for External Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/admin_troubleshoot_external_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.admin_troubleshoot_external_users.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 85023d9adddf0fc5f385e618f5a15bcf1a01985f78a3417b491a4d5f8bd13dcd
description: Review this guidance if your external Experience Cloud site users are experiencing insufficient or unexpected access. The data access management features available depend on the type of external user.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Troubleshoot Access Issues for External Users

Review this guidance if your external Experience Cloud site users are experiencing insufficient or unexpected access. The data access management features available depend on the type of external user.

- **[Troubleshoot Missing Object or Record Access for Customer or Partner Users](https://help.salesforce.com/s/articleView?id=platform.admin_troubleshoot_external_missing.htm&release=264.0.0&type=5)**  
    If your customer or partner user can’t access a record, work through these steps to identify and fix the problem.
- **[Troubleshoot Why a Customer or Partner User Has Unexpected Object or Record Access](https://help.salesforce.com/s/articleView?id=platform.admin_troubleshoot_external_unexpected.htm&release=264.0.0&type=5)**  
    If your customer or partner user can access a record but this access isn’t intended, work through these steps to remediate the issue.
- **[Troubleshoot Access Issues for High-Volume Users](https://help.salesforce.com/s/articleView?id=platform.admin_troubleshoot_external_hpvu.htm&release=264.0.0&type=5)**  
    If your high-volume community or site users don’t have the expected access to data, work through these steps to identify and fix the problem. High-volume users don’t have roles and are limited in what features can be used to grant them access.
- **[Troubleshoot Access Issues for Guest Users](https://help.salesforce.com/s/articleView?id=platform.admin_troubleshoot_external_guest.htm&release=264.0.0&type=5)**  
    If unauthenticated guest users don’t see the correct data in your Experience Cloud sites, work through these steps to identify and fix the problem.