After you resolve prospect sync errors, you can resync those prospects from the sync error page in Account Engagement. Depending on the errors, it’s possible your Salesforce admin has to resolve them.
Required Editions
| Available in: All Account Engagement Editions |
| User Permissions Needed | |
|---|---|
| To view and resolve sync errors: | Account Engagement Administrator role |
Note Prospects in the error queue don't sync until the corresponding error condition is
cleared.
-
Open the Connectors page.
- In Account Engagement, select Admin and then select Connectors.
- In the Lightning app, select Account Engagement Settings and then Connectors.
-
Click the
icon next to the Salesforce connector, and then select Sync
Errors.
- Review and correct prospect sync errors.
- Select the prospects you want to resync, then click the dropdown menu below the prospect table and select Resync prospects.
- Click Go.
A resynced prospect isn’t removed from the sync error queue until their record has been synced with Salesforce without issues.
Note Looking for queued assets? The menu includes an item labeled Asset Sync Queue (0 | 0). The first number indicates
how many campaigns or assets are in the queue right now. The second shows the number of
items that failed to sync. To identify failed items, open the page.
menu includes an item labeled Asset Sync Queue (0 | 0). The first number indicates
how many campaigns or assets are in the queue right now. The second shows the number of
items that failed to sync. To identify failed items, open the page.