---
schema_version: "1"
id: 67a16f7d60aabc9492d52ab4ad1f93ab24a0510855206de62115cdd8f9965bc4
title: Review and Clear Prospect Sync Errors
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/pardot_clear_prospect_sync_errors.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.pardot_clear_prospect_sync_errors.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c412491e29b57bd534d5589ad49df84cde96d0d6e712ce7f189050d7fa16f89d
description: After you resolve prospect sync errors, you can resync those prospects from the sync error page in Account Engagement. Depending on the errors, it’s possible your Salesforce admin has to resolve them.
products:
  - Marketing
  - Marketing Cloud Account Engagement
release: "264"
---
# Review and Clear Prospect Sync Errors

After you resolve prospect sync errors, you can resync those prospects from the sync error page in Account Engagement. Depending on the errors, it’s possible your Salesforce admin has to resolve them.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <span>All Account Engagement Editions</span></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d38488e56">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d38488e56 ">To view and resolve sync errors:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d38488e56 ">
              <span>Account Engagement Administrator role</span>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/images/icon_note.png)

Note Prospects in the error queue don't sync until the corresponding error condition is cleared.

1. Open the Connectors page.
    - In Account Engagement, select **Admin** and then select **Connectors**.
    - In the Lightning app, select **Account Engagement Settings** and then **Connectors**.
2. Click the ![gear icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/pardot/images/pardot_settings_icon.png) icon next to the Salesforce connector, and then select **Sync Errors**.
3. Review and correct [prospect sync errors](https://help.salesforce.com/s/articleView?id=000383308&type=1&language=en_US).
4. Select the prospects you want to resync, then click the dropdown menu below the prospect table and select **Resync prospects**.
5. Click **Go**.

A resynced prospect isn’t removed from the sync error queue until their record has been synced with Salesforce without issues.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/images/icon_note.png)

Note Looking for queued assets? The ![gear icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-pardot-264-0-0-production-enus/5fef4d4f-9a34-45c6-8cd3-e3200b9eeba8/pardot/images/pardot_settings_icon.png) menu includes an item labeled Asset Sync Queue (0 | 0). The first number indicates how many campaigns or assets are in the queue right now. The second shows the number of items that failed to sync. To identify failed items, open the page.

#### See Also

- [_Knowledge Article_: Common Account Engagement Prospect Sync Errors](https://help.salesforce.com/s/articleView?id=000383308&type=1&language=en_US)