Account Engagement sends different types of product and service notifications. You can designate a different point of contact for each notification in the Product and Service Notifications table in your business unit settings.
Required Editions
| Available in: All Account Engagement Editions |
View your current points of contact by hovering over the gear icon and clicking Settings. The table describes each notification type.
| Notification Type | Description |
|---|---|
| Renewal Notices, Usage Limits, Database Size | The user to contact regarding contract renewal and capacity limits for the current subscription. Database limit notifications are sent to the point of contact and to the user with import prospect permissions who logged in most recently receive an email notice. |
| Email Compliance | The user to contact for issues with email reputation, such as high bounce rates or spam complaints. |
| Critical Incidents | The user to contact regarding an incident that occurred in your business unit, and which requires user action. |
| Product Updates Requiring User Action | The user to contact when we release product updates and new features that require user action. |
| Salesforce Engage | The user to contact regarding a Salesforce Engage incident or update that requires user action. |
- Considerations for Product and Service Notifications
Keep these considerations in mind when using product and service notifications. - Edit Product and Service Notifications
You can choose who to send different product and service notifications from the Product and Service Notifications table in your business unit settings.